IMPACT Interface Error with IFDPR Notice

Illinois Medicaid Program Advanced Cloud Technology (IMPACT) staff have been advised that there is an issue with the interface between IMPACT and the Illinois Department of Financial & Professional Regulation (IDFPR) when providers enter their license number as it appears on the license.

An Illinois Professional License might include a special character, such as a period, as part of the license number. Entering this special character as part of a license number in IMPACT will stop the system from matching the license number as registered with the IDFPR. Please refrain from entering any special characters as part of your license number in IMPACT, even if the special character appears on your license.

If you have received an email, such as the one below, from the IMPACT Help Desk and your licensure has not expired, please contact the IMPACT Help Desk at 1-877-782-5565 for assistance.

Provider ID: 0000000

Provider Name: Provider, Licensed

The State of Illinois Medicaid Program has been notified that your professional license expired on **/**/****. All providers requiring licensure to practice in the State of Illinois must maintain a current licensure as a condition of participation in the Illinois Medicaid Program.

You have been terminated as an Illinois Medicaid provider due to the expiration of your professional licensure. If your license is reinstated, you may reapply for enrollment as a Medicaid provider.

To re-apply or if you have any questions about the Illinois Medicaid Program Advanced Cloud Technology (IMPACT), please contact 1-877-782-5565 or reply to this email.

Please note, that in many cases, this email will be sent to the agency email address where your enrollment was completed. If you do not have access to emails from IMPACT pertaining to your Provider enrollment, please request that the agency IMPACT Administrator with your agency add your preferred email to your IMPACT enrollment information.

Thank you.