Effective 07/01/21, IDHS implemented a new payment system for SFY22 payments. This would affect weekly provider vouchers beginning 07/07/21. EI successfully processed our first weekly voucher yesterday by approving the 07/07/21 weekly voucher. This voucher was approved in the new system today and should post on the Comptroller’s website within the next few business days.

The process did show that a limited number of payments from the 07/07/21 weekly voucher did not get successfully approved. At the same time, the process unexpectedly approved a limited number of payments from the next weekly voucher of 07/14/21. In both situations, the number of payments affected was less than ten.

We will be processing more weekly vouchers in the coming days, including the limited number of payments from the 07/07/21 voucher that were not processed today. We know that any payment delays impacts our providers and we will continue to work with our partners to ensure the new system works as expected as quickly as possible. We appreciate your continued patience and support as we move forward utilizing the new system.

Please continue to watch the Provider Connections website for further payment information.

As always, thank you for your continued support and patience.